WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Frequently Asked Questions

Browse the topics below to find Answers to most commonly asked Questions.

Federal PACT ACT

Electronic nicotine delivery systems are now included under the Prevent All Cigarette Trafficking Act. (PACT)

Recently, the “Consolidated Appropriations Act of 2021” was signed into law on Dec. 27,2020 at U.S federal level. As part of this law, the PACT Act was amended to now include electronic delivery systems (ENDS), in addition to cigarettes, smokeless, and roll-your-own tobacco. The law is intended to prevent online sales to minors and streamline tax compliance.

This act is referred to as the vape mail ban by vaping industry, but its effects will be much more acute on online sellers since not only USPS is asked to profound new regulations on shipping, but All the major privately owned shipping companies such as UPS, FedEx and DHL voluntarily stepped back on mailing vape products to residential addresses in accordance with the PACT Act.

CLVRbar.com has long been focused on compliance, and all of our sales are in strict accordance with federal rules and regulations.

PACT Act & CLVR Customers

We try to combat under age use and exposure of nicotine products while complying to all Federal Regulations, We are working to find the best shipping solutions while we continue to serve our loyal community and valued customers.

Our mission is to reduce the use and effects of combustible cigarettes in adult smokers, make a smoke-free society and reduce nicotine exposure and prevent passive smoke effects to underage and non-smokers.

We are working to find best , secure and fastest shipping solutions to minimize the estimated shipping time frame and reliable age verification process.

As the coverage expands, we continue to serve our valued and loyal customers across the United states while taking all necessary measurements to comply with Federal and state laws. 

Health Warning


This product does not claim to be an alternative to smoking and has not been tested for smoking cessation. This product is intended to be used by an individual, who is of legal age or above. The use of this product is prohibited for children, any female who is pregnant or breastfeeding, and any individual with diabetes, high blood pressure, or heart disease. The use of this product is prohibited for any individual with a risk of heart disease. Any person who is on medication for asthma or depression must refrain from the use of this product. This product contains nicotine, which can be addictive. Nicotine is extremely toxic if swallowed, inhaled or comes in contact with the skin. Consumption of nicotine can cause high blood pressure and escalate heartbeat. Nicotine can cause stomach pain, dizziness and nausea. Any person with an existing respiratory condition must not inhale this product. The cartridges contain non-vaporized concentrated ingredients, which can be poisonous if ingested.

California Proposition 65:

The use of this product can result in exposure to chemicals (Glycidol), identified for causing cancer, and (Nicotine) birth defects or other fertility issues. For further information, please visit www.P65Warnings.ca.gov.

Consult with the product information guide available inside the packaging of your CLVR kit for further details about CLVR product warning and instructions, or visit clvrbar.com for more information about CLVR products.


Terms and Conditions:

Device Compliance and counterfeits:  

  • All devices need to be verified using anti fake QR code available on the display box for authenticity.
  • All rechargeable devices batteries purchased from our online store or authorized retailer with a proof of purchase(purchase receipt) comes with a warranty of 60 days from order date or purchase date.
  • A claim validation is based on the screening test to determine material defects such as unused device with burnt coil , dead battery on arrival or empty device only, as all products are thoroughly checked at the time of manufacturing ,passed our QC tests,and covered under the warranty for manufacturing errors and technical faults under normal use.
  • Pre-Filled pods and Cartridges are not covered under the warranty periods due to limited shelf life. 
  • Any alterations , mishandling damages, counterfeits and improper storages will result in denial of claim.


If your product is faulty or is in no working conditions,please fill out the contact us form or reach out to our support team at (email address) with purchase details such as receipt or order number within 7 days from order date.

We do not support any claims that fail the verification process due to lack of supporting documents, It will result in denial of claims.

Our device batteries and troubleshooting non working

  • All batteries used in the manufacturing process are covered under 6 months warranty periods from manufacturing date.
  • Damage caused by accident like exposure to water, extreme temperature, and humidity, moisture, fire, etc. to the product are not covered by this warranty
  • Damage like scratches, tear, misuse, abuse, dents or any broken part of the product or any alteration of device in terms of external, internal or any modifications to functionality and appearance lead to not cover the warranty
  • Tempering with the device in terms of opening, disassembling and modifying anyways will void this warranty.

My Disposable device is not hitting: Please check the device airways for clogging and clean with the safety pin or cotton swab if any smug is stored.

My Rechargeable device won't charge or won't produce vapor:  

Please check for loose contact or clean/replace charger. 

Please check if the device batteries have reached its maximum capacity and/or the e liquid capacity. 

My device is stuck on green light:

Device batteries will typically stay on for 5-10 seconds after taking a hit, but if your device stays on for longer than usual time, gently tap on the device.

If your device flashes when unused , there can be a "short" for the battery protection process under the battery protection measures to prevent batteries from excessive heating or catching fire.

Sever Damages can be caused by any kind of tempering with the  devices , extreme temperatures or lack of storage measures.

Disposable device comes under the replacement/refund warranty period of 7 days from order date or purchase receipt only if the device is dead on arrival as they are oral consumption products. Puff count provided by us is a minimal estimation as per the e-liquid and/or battery capacity of device

We do not offer any refunds or replacement devices failing these measures without any error at our end.

Please do not send any products without receiving assistance and claim confirmation.

All unauthorized returns will be discarded immediately, no further actions will be taken and we will not be liable for shipping fees for returns shipping fees in any case.

Online order:  same questions and answers.

Customer support and response time: 

We understand the frustration if the package received does not meet your expectation and/or you receive the same response and feel like you are not receiving a solution to your issue or circling in a loop with a bot.

Please rest assured that all our customer services representatives are human being. However, our team will be able to provide you with the solution while complying with the policies.

Any shipping related questions will be only answered as per the third party shipping information provided to our customer support by carrier.

Our standard response time will be Monday-Friday (9AM - 6PM EST) except for weekends and federal holidays, 


Adult signature & Age verification

  • Why does packages are shipped with adult signature required?
  • All Packages must be shipped with the requirement of an Adult’s signatures due to the PACT ACT, An Id will be required at the time of delivery.

Who can sign on my behalf?

An adult with valid government ID can receive your package if authorized by the receiver.

Online Orders

1. All orders placed on CLVRBAR.COM are subjected a third-party age verification at the time of purchase with agechecker.net, In accordance to federal laws.

Identity verification and knowledge based authentication are primary methods of age verification for any business.

2. Consumer Information:

A copy of ID needs to be submitted that includes following information:

  • Full name
  • Billing address
  • Date of birth
  • Last 4 digits of SSN

If consumer is unable to provide required data for verification or fails to verify the provided information then the purchase will not be completed.

Shipping address must match the address provided for the age verification

  • What is the processing time for orders?
    • All orders have a processing time of 24-48 hours, regardless of shipping method. All orders processed before 2PM EST will be eligible for the same day shipping.
    • All processing and transit times are considered as business days.
  • Why is my package information not updated?
    • Please note that your order tracking details will not be updated until the package has reached carrier’s sorting facilities.
  • How the shipping charges are calculated?
    • All shipping charges are calculated based on your cart subtotal before taxes